Exchange terms

These terms describe how BULLUP accepts, executes and supports exchange orders. By creating an order you confirm that the funds and payout details are under your lawful control and that the transaction complies with these terms and our AML/KYT policy.

1. Creating an order

The calculator is available without registration. Each created exchange receives a unique BULLUP order ID that can be used to follow its status. Before creation, the customer must provide the required payout details and email and explicitly accept these Terms and the AML/KYT policy.

2. Payment window and deposit details

Unless the order page states otherwise, payment details remain valid for 30 minutes. Send funds only to the address and network shown in the current order and include a memo or tag when the order requires one. An unpaid order may expire after the payment window.

3. One order - one deposit address

Use only the deposit address issued for the current order. Do not reuse an address from an older order. Do not send a small test deposit followed by the main amount to the same order address. If you want to make another payment, create a new order and use its new details.

4. When funds are considered received

A crypto payment is considered received after it is detected and reaches the required network or authoritative terminal confirmation state. Execution is based on the amount actually credited to BULLUP. If a network or deposit fee reduces the credited amount, execution uses that credited amount.

5. Rate fixation

Before the deposit reaches the required confirmation state, the calculator rate is a live market reference and may change. After the funded deposit is confirmed, the execution conditions are fixed for the amount actually credited and the order proceeds under the current executable route.

6. Overpayment, underpayment and minimums

If the credited amount differs from the amount entered when the order was created, BULLUP recalculates the order from the actual credited amount when it remains technically executable. If the credited amount is below the technical minimum, automatic execution stops and the order requires review.

7. Payout amount, fees and timing

The amount displayed as "You receive" is the customer NET payout obligation. Network costs are accounted for before payout so that the destination receives the displayed NET amount under normal execution. Crypto timing depends on network confirmation and payout settlement. For UAH routes, the calculator and the order page show the current average processing time based on recently completed orders; it is an estimate, not a guaranteed deadline, and may change with load. If a UAH payout is not completed within the typical processing time shown on the order page, you can ask BULLUP AI to request its cancellation. A cancellation request is not final: the payout may still complete. After the cancellation is confirmed, BULLUP returns exactly the amount you sent, in the same asset and network, to an external address you confirm with a one-time email code, and BULLUP pays the trading and network fees of that return.

8. Same asset and same network

An exchange where both the asset and network are identical is not supported. The same asset may be exchanged to another supported network when such a route is available.

9. Incorrect details and exceptional situations

The customer is responsible for checking the asset, network, payout address, card details and required memo/tag before submitting an order. If funds are sent using incorrect details, to an expired or old deposit address, through an unsupported network, or a payout cannot be completed because of incorrect customer details, contact support with the BULLUP order ID. We investigate recoverability and available resolution steps. A return or correction is not guaranteed when funds are technically unrecoverable, and actual network or recovery costs may apply.

10. Security, AML/KYT and holds

We may pause an order when its deposit or payout is held by a security or compliance check, when unusual activity is detected, or when additional verification is required. KYC, KYT or source-of-funds information may be requested for the specific case. No new payout is created while an active hold remains unresolved.

If the review clears the case, the affected flow may continue from its safe current stage. If BULLUP cannot continue the service but a return is permitted and technically possible, a funded order may move to a refund or manual-resolution flow. A return uses the funds or assets actually available to BULLUP for return and does not imply an automatic buy-back of an asset that was already converted. If an applicable legal or security restriction prevents an immediate return, the funds remain on hold until a lawful resolution is available. A hold is not, by itself, automatic confiscation or a guarantee of release.

11. Support after payment and force majeure

We support a funded order until the payout is actually completed or the case reaches another final resolution. If a bank, blockchain network, compliance system, payment rail, infrastructure service or other external circumstance delays or blocks processing, contact us through the site AI, Telegram support or email and provide the BULLUP order ID. We will communicate the current status and the next available step without creating duplicate irreversible payments.

12. Personal data and records

For security, transaction processing, compliance and official request handling, we may retain email, IP address, device/user-agent data, exchange assets and amounts, transaction hashes, payout addresses and fiat payout details. Funded exchange records are retained for at least five years from the first actual deposit, subject to applicable law and security requirements.

13. Communication

Important order events may be sent to the email provided by the customer. The live order page remains the primary place for the current order status. For questions after payment, use the BULLUP order ID when contacting support.

Read the AML/KYT policy