Choose a route and amount, create an order and use the payment details we provide. After the deposit is confirmed, we execute the exchange automatically and send the payout to the destination details you entered. Order status updates in real time.
Questions and answers
Short answers about exchange, payments, security and support.
No. You can create an exchange without an account. The account is useful for order history, partner features and faster access to your own operations.
We do not serve users from Russia or Belarus, and we do not process operations connected with other sanctioned or restricted jurisdictions.
Until the required confirmations are received, the rate remains a live market reference. After the deposit is confirmed, execution conditions are fixed for the amount actually credited.
One order uses one dedicated deposit address. Do not reuse an address from an old order and do not send a small test payment followed by the main payment to the same order address.
We use the amount actually credited. If it is equal to or above the route technical minimum, the order is automatically recalculated and continues whether you sent less or more than the quoted order amount. Automatic execution stops only when the amount actually received is below the technical minimum.
No. For example, USDT TRC20 → USDT TRC20 is not supported. The same asset may be available on another payout network when that route is supported.
Yes. The amount shown as the amount to receive is the customer NET amount and is treated as the payout obligation.
We may temporarily pause a deposit or payout when a security or compliance check detects risk or unusual activity. No payout is made while that case is still under active review.
Yes, but not for every normal order. Additional information is requested for a specific case when it is needed to review a transaction, source of funds or unusual activity.
Yes. An address AML score is only one signal. A particular transaction can require additional review because of other security factors or activity patterns.
It is a high-risk result for the current AML check. We do not process operations involving addresses with a high risk level.
We do not process operations connected with sanctioned jurisdictions, prohibited services or high-risk illicit activity. The current list and risk categories are published in our AML policy.
Funded exchange and related records are retained for at least five years in line with security, compliance and applicable legal requirements.
For security and official request handling, we may retain email, IP address, device technical data, exchange assets and amounts, transaction hashes, payout addresses and fiat payout details.
Open the AI support on the site or go to Contacts. For commercial proposals, partnerships and matters that cannot be completed automatically, use our email or Telegram support chat.