Last updated: 16 July 2025
1. Parties to the Agreement.
This Agreement is concluded between Bull Up Exchange, an online service for exchanging virtual assets (hereinafter — the Provider), and the Customer — any individual or legal entity that uses the service and accepts this Public Offer.
2. Definitions.
2.1. Virtual Asset (Title Unit) — a digital representation of value or property rights that can be the object of civil rights and exchanged in economic circulation via distributed‑ledger or similar technology.
2.2. Customer — an individual or legal entity that has accepted the terms of this Offer.
2.3. Order — an electronic instruction created on the website that contains the terms of the exchange transaction.
2.4. Exchange Transaction — the Provider’s receipt of assets from the Customer and transfer of an equivalent amount of another asset or fiat funds.
2.5. Network Confirmation — inclusion of a transaction in the blockchain with the required number of confirmations that makes it irreversible.
3. Terms of the Offer.
The information published on bullup.ai constitutes a public offer. Acceptance occurs when the Customer clicks the “Confirm” button while creating an Order. An Order remains valid for 30 minutes from the time of creation. The Agreement enters into force once the full amount of assets is credited to the Provider’s accounts with the required number of network confirmations (see the confirmation table on the website).
4. Subject of the Agreement.
For a commission fee, the Provider carries out the exchange of virtual assets in accordance with the parameters of the Order. Any profit resulting from market price fluctuations during execution remains with the Provider as a premium.
5. Exchange Procedure.
5.1. The Customer receives a unique address or payment link for depositing assets.
5.2. The rate is fixed after the safe number of confirmations set for the relevant blockchain (the Order is deemed paid).
5.3. After receiving the required confirmations, the Provider transfers assets to the Customer’s details within 30 minutes, but no later than 24 hours.
5.4. If the deposited amount differs from the Order by more than ±10 %, the Provider may recalculate the Order or return the funds minus fees.
5.5. If the actual deposit is below the minimum amount set for the asset, the Order enters “Awaiting Additional Payment” status. The Customer must add funds within the Order’s validity period until the minimum threshold is reached. Refunds for deposits below the minimum are not provided.
6. Commissions, Rates and Limits.
6.1. Current service commissions and network fees are displayed when creating an Order and may change without prior notice.
6.2. A minimum exchange amount is set for each asset. Deposits below this threshold are not credited or refunded; the Customer must add the shortfall to complete the transaction.
7. AML/KYC and Sanctions.
7.1. Bull Up Exchange complies with the Law of Ukraine on prevention of money laundering, EU AMLD6 and FATF Recommendations.
7.2. The Customer shall undergo KYC and provide documents upon the Provider’s request if the transaction amount is ≥ 10 EUR or equivalent.
7.3. Transactions involving persons sanctioned by OFAC, the EU or the NBU, or residents of the Russian Federation, Belarus, Iran, or DPRK are not serviced.
8. Warranty Period and Liability.
8.1. The Provider guarantees execution of the Order within 24 hours.
8.2. The Provider’s liability is limited to the amount of assets actually received; indirect losses are not compensated.
8.3. The Customer is responsible for the accuracy of payment details and the legal origin of funds.
9. Risk Warning.
9.1. Blockchain transactions are irreversible; sending to an incorrect address cannot be cancelled.
9.2. Market volatility and network delays may increase Order processing time.
10. Personal Data Protection.
10.1. Personal data are processed in accordance with GDPR and the Law of Ukraine “On Personal Data Protection.”
10.2. Data are stored for at least 5 years after business relations end.
11. Force Majeure.
11.1. The Parties are released from liability for failure to fulfil obligations due to extraordinary events (war, cyber‑attacks, technical failures, etc.).
12. Claims and Disputes.
12.1. Claims must be sent to [email protected] within 30 days of the event.
12.2. Disputes are resolved by negotiation, or failing that, by Ukrainian courts at the Provider’s location.
13. Final Provisions.
13.1. The Provider may unilaterally amend this Offer; the new version becomes effective upon publication on the website.
13.2. The Ukrainian version of the Agreement prevails. Translations into other languages are for information only.
13.3. The Provider may refuse service without explanation if required by compliance procedures.
