Last updated: 22 January 2026
1. Parties to the Agreement.
This Agreement is concluded between Bull Up Exchange, an online service for exchanging virtual assets (hereinafter — the Provider), and the Customer — any individual or legal entity that uses the service and accepts this Public Offer.
2. Definitions.
2.1. Virtual Asset (Title Unit) — a digital representation of value or property rights that can be the object of civil rights and exchanged in economic circulation via distributed-ledger or similar technology.
2.2. Customer — an individual or legal entity that has accepted the terms of this Offer.
2.3. Order — an electronic instruction created on the website that contains the terms of the exchange transaction.
2.4. Exchange Transaction — the Provider’s receipt of assets from the Customer and transfer of an equivalent amount of another asset or fiat funds.
2.5. Network Confirmation — inclusion of a transaction in the blockchain with the required number of confirmations that makes it irreversible.
2.6. Paid Status — the Order status assigned by the Provider when the Customer’s payment is considered received: for crypto — after reaching the required number of network confirmations; for fiat — after funds are credited to the Provider.
3. Terms of the Offer.
The information published on bullup.ai constitutes a public offer. Acceptance occurs when the Customer clicks the “Exchange” button while creating an Order. An Order remains valid for 30 minutes from the time of creation.
The Agreement enters into force once the Order changes to “Paid” status: for crypto deposits — after the deposit transaction reaches the required number of network confirmations (see the confirmation table on the website); for fiat payments — immediately after funds are credited to the Provider.
4. Subject of the Agreement.
For a commission fee, the Provider carries out the exchange of virtual assets in accordance with the parameters of the Order. Any profit resulting from market price fluctuations during execution remains with the Provider as a premium. The service premium (margin) may vary and is typically within 0.5%–0.8% depending on the direction, liquidity, market volatility, and execution risks.
5. Exchange Procedure.
5.1. The Customer receives a unique address, payment details, or a payment link for depositing assets.
5.2. The exchange rate is fixed after the Order changes to “Paid” status. For crypto deposits, “Paid” status is assigned only after the transaction reaches the required safe number of confirmations for the relevant blockchain. For fiat payments, the Order may change to “Paid” immediately after the funds are credited to the Provider.
5.3. After an Order becomes “Paid”, the Provider initiates the payout:
Crypto payouts are initiated immediately after the Order changes to “Paid” status (subject to technical availability and compliance procedures).
Fiat payouts to bank cards usually take from 1 minute up to 1 hour. In exceptional cases (bank/processor delays, additional compliance checks, technical outages, force majeure events, limits or interruptions on the side of banks/payment systems), processing may take longer, but no more than 24 hours.
5.4. If the received amount differs from the Order amount by more than ±10%, the Provider may recalculate the Order or return the funds minus applicable fees and costs.
5.5. If the actual deposit/payment is below the minimum amount set for the selected asset/direction, the Order is not eligible for execution and will not be processed. Where technically possible, the Provider may return the received funds to the sender minus network fees and other applicable costs. The Customer acknowledges that refunds for amounts below the minimum may be technically impossible or economically unreasonable due to network fees and/or bank/payment systеm fees.
6. Commissions, Rates and Limits.
6.1. Current service commissions, the applicable margin, and network/bank fees (if any) are displayed when creating an Order and may change without prior notice. The service premium (margin) may vary and is typically within 0.5%–0.8%.
6.2. A minimum exchange amount is set for each asset/direction and is shown before the Order is created. Payments/deposits below this threshold are not processed or executed. Where a refund is technically possible, the Provider may return the funds minus network fees and other applicable costs.
7. AML/KYC and Sanctions.
7.1. Bull Up Exchange complies with the Law of Ukraine on prevention of money laundering, EU AMLD6 and FATF Recommendations.
7.2. The Customer shall undergo KYC and provide documents upon the Provider’s request if the transaction amount is ≥ 10 EUR or equivalent.
7.3. Transactions involving persons sanctioned by OFAC, the EU or the NBU, or residents of the Russian Federation, Belarus, Iran, or DPRK are not serviced.
7.4. For fiat exchange directions involving EUR and/or USD (including buying EUR/USD for crypto and selling EUR/USD for crypto), KYC is mandatory regardless of the transaction amount. The Provider may suspend processing until KYC is successfully completed.
8. Warranty Period and Liability.
8.1. The Provider guarantees execution of the Order within 24 hours from the moment the Order becomes “Paid”, unless execution is delayed due to reasons described in this Agreement (including force majeure, compliance checks, technical failures, or third-party delays).
8.2. The Provider’s liability is limited to the amount of assets actually received; indirect losses are not compensated.
8.3. The Customer is responsible for the accuracy of payment details and the legal origin of funds.
9. Risk Warning.
9.1. Blockchain transactions are irreversible; sending to an incorrect address cannot be cancelled.
9.2. Market volatility, network congestion, and third-party delays (banks/payment systems) may increase Order processing time.
10. Personal Data Protection.
10.1. Personal data are processed in accordance with GDPR and the Law of Ukraine “On Personal Data Protection.”
10.2. Data are stored for at least 5 years after business relations end (or longer if required by law).
11. Force Majeure.
11.1. The Parties are released from liability for failure to fulfil obligations due to extraordinary events (war, cyber-attacks, technical failures, power outages, disruptions of banking/payment infrastructure, acts of authorities, etc.).
12. Claims and Disputes.
12.1. Claims must be sent to [email protected]
within 30 days of the event.
12.2. Disputes are resolved by negotiation, or failing that, by Ukrainian courts at the Provider’s location.
13. Final Provisions.
13.1. The Provider may unilaterally amend this Offer; the new version becomes effective upon publication on the website.
13.2. The Ukrainian version of the Agreement prevails. Translations into other languages are for information only.
13.3. The Provider may refuse service without explanation if required by compliance procedures or applicable law.
